Client Agreement

Complete terms and conditions governing your trading relationship with Pipze Market Limited.

Last Updated: January 2025
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1. Introduction

Pipze Market Limited

Financial Services Provider

Registration: Pipze Market Limited, Company registration Number: 2025-00182 with registered address Ground Floor, The Sotheby building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia.
Registered Office: Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia
Services: Brokerage, training and managed account services in currencies, commodities, indexes, CFDs and leveraged financial instruments

Pipze Market Limited (hereinafter referred to as the 'Company'), Company registration Number: 2025-00182 with registered address Ground Floor, The Sotheby building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia.

The objects of the Company are all subject matters not forbidden by International Business Companies (Amendment and Consolidation) one of the largest business conglomerates in South Eastern Europe.

The Account Opening Agreement (herein the "Agreement") sets out the terms and conditions for the provision of investment services under the International Business Companies (Amendment and Consolidation) Act, by Pipze Market Limited (herein the "Company") to the Clients.

Agreement Acceptance

Client hereby acknowledges, confirms and accepts to be legally bound by the terms and conditions as set for the Account Opening between client and the company.

2. Definitions and Interpretations

Terms stated below shall have the following meanings and may be used in the singular or plural as appropriate:

Account & Client

  • "Account" - A personalized account of the Client with the Company. The Client is allowed to have only 1 (one) account with the Company
  • "Client" - A natural or legal person, accepted by the Company as its Client to whom services will be provided by the Company under the Terms
  • "Company" - Pipze Market Limited, Company registration Number: 2025-00182 with registered address Ground Floor, The Sotheby building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia.

Trading Terms

  • "Ask Price" - The price at which the Company is willing to sell a CFD
  • "Bid Price" - The price at which the Company is willing to buy a CFD
  • "Balance" - The sum of the Client Account after the last completed order and deposit/withdrawal operation
  • "Contract" - Any contract for the purchase or sale of any commodity, security, currency or other financial instruments

Platform & Services

  • "Company's Website" - www.pipze.com or any other website that may be the Company's website from time to time
  • "Trading Platform" - Any online trading platform made available to the Client by the Company
  • "Services" - The services to be provided by the Company to the Client construed by these Terms

Security & Compliance

  • "FATCA" - Foreign Account Tax Compliance Act
  • "CRS" - Common Reporting Standard
  • "Margin" - The necessary guarantee funds to open positions and maintain Open Positions

3. Scope of the Account Opening Agreement

3.1 Pipze Market Limited, We have carved a reputation as a leader of the revolution in online trading by providing a reliable, user-oriented trading environment built on the most advanced platforms. As we continue to grow internationally and establish ourselves as a global brand, our main priority will remain your profitability, your success and your happiness as our clients and it always will be. Pipze Market Limited is a market leader in innovation and customer service. Our trading expertise encompasses currencies, precious metals, commodities, CFDs and Futures. Pipze Market Limited is a truly diverse, inclusive and international company.
3.2 The Company reserves the right, at its discretion, at any time to withdraw the whole or any part of the Services on a temporary or permanent basis and the Client agrees that the Company will have no obligation to inform the Client of the reason.
3.3 The Agreement is non-negotiable and overrides any other agreements, arrangements, express or implied statements made by Pipze Market Limited unless the Company, in its sole discretion, determines that the context requires otherwise.
3.4 Under the provisions of the International Business Companies (Amendment and Consolidation) Act of 2007, the Electronic Evidence Act of 2004 and the Electronic Transactions Act of 2007, a distance contract is legally binding upon the contractors without the requirement of a signature. The Client hereby acknowledges that this Agreement and all of the terms and conditions thereof are legally binding upon him and breach of any of the terms and conditions of this Agreement shall give rise to possible legal actions, should out-of-court settlement does not prove of a sufficient settlement method of any matter arising out of or in connection with any term or condition of this Agreement.
3.5 The Client hereby acknowledges and agrees that:
  • (a) By completing and submitting the online Account Opening Agreement and clicking on the "I Accept" button or similar buttons or links as may be designated by the Company on the Company's Main Website(s) shows his approval of this Agreement;
  • (b) By continuing to access or use the Company's Main Website(s).

4. Client Acceptance Policy

4.1 The Prospective Client acknowledges and understands that the Company is not obliged and/or required under any applicable laws or regulations to accept any Prospective Client as its Client. The Company has the right to decline and/or refuse to accept a Prospective Client as its Client, if it reasonably believes that the Prospective Client might pose a risk to the Company and/or if accepting such a Prospective Client shall be against the Company's Client Acceptance Policy. It should be noted that the Company is under no obligation to provide any reason for not accepting a Prospective Client as its Client.
4.2 The Prospective Client must fill in and submit the online Account Opening Application Form found on the Company's website and provide to the Company all the required identification documentation. The Company shall then send a notice of acceptance to the Prospective Client confirming that he has been successfully accepted as a Client of the Company.
4.3 The Client acknowledges and understands that the Company has the right to refuse to activate an account and/or shall not accept any money from any Prospective Client until all documentation requested has been provided to the Company, which has been properly and fully completed by the Prospective Client. The Prospective Client shall not yet be considered as a Client of the Company if all internal Company checks, including without limitation to anti-money laundering checks and the appropriateness tests have not been duly satisfied. The Client acknowledges and understands that the Company may request additional due diligence documents for further clarification.
4.4 The Company has the right to request for additional documentation and/or information from the Client at any time throughout the term of this Agreement and/or the business relationship with the Client. Should the Client not provide such additional documentation and/or information the Company may at its own discretion terminate its business relationship with the Client.
4.5 The Company has the right to close any Account opened by a Prospective Client which has not been approved by the Company and which has been pending for approval for a set period of 3 (three) months.

Documentation Required

Government-issued ID, proof of address, and financial documentation

AML Compliance

Anti-money laundering checks and appropriateness tests

Processing Time

Account approval within 3 months of application submission

9. Services

9.1 Under these Terms, the Client may enter into transactions with the Execution Venue in the following financial instruments:

(a) CFD on currencies, equities, precious metals, financial indices, future contracts and any other trading tools.
(b) Options, futures, swaps, forward rate agreements and any other derivative contracts relating to securities, currencies, interest rates or yields, or other derivative instruments, financial indices or financial measures which may be settled physically or in cash.
(c) Options, futures, swaps, forward rate agreements and any other derivative contracts relating to commodities that must be settled in cash or may be settled in cash at the option of one of the parties (otherwise than by reason of a default or other termination event).
(d) Options, futures, swaps, and other derivative contract relating to commodities that can be physically settled provided that they are traded on a trusted market and/or an MTF.
(e) Options, futures, swaps, forwards and any other derivative contracts relating to commodities that can be physically settled not otherwise mentioned in point (d) above and not being for commercial purposes, which have the characteristics of other derivative financial instruments, having regard to whether, inter alia, they are cleared and settled through recognized clearing houses or are subject to regular margin calls.
(f) Options, futures, swaps, forward rate agreements and any other derivative contracts relating to climatic variables, freight rates, emission allowances or inflation rates or other official economic statistics that must be settled in cash or may be settled in cash at the option of one of the parties (otherwise that by reason of a default or other termination event), as well as any other derivative contracts relating to assess, rights, obligations, indices and measures not otherwise mentioned in this Section, which have the characteristics of other derivative financial instruments, having regard to whether, inter alia, they are cleared and settled through recognized clearing houses or are subject to regular margin calls.
(g) Such other investments instruments agreed upon with the Company and allowed under the Company's License.
9.2 Orders may be placed as market Orders to buy or sell as soon as possible at the price obtainable in the market, or on selected products as limit and stop Orders to trade when the price reaches a predefined level. Limit Orders to buy and stop orders to sell must be placed below the current market price, and limit Orders to sell and stop Orders to buy must be placed above the current market price. If the bid price for sell Orders or ask price for buy Orders is reached, the Order will be filled as soon as possible at the price obtainable in the market. Limit and stop Orders are executed consistent with the Company's Best Execution Policy and are not guaranteed executable at the specified price or amount, unless explicitly stated by the Company for the specific Order.
9.3 The Client will, unless otherwise agreed in writing, enter into Contracts as Principal with the Execution Venue. If the Client acts on behalf of a Principal, whether or not the Client identifies that Principal to the Company, the Company shall not be obliged to accept the said Principal as the Client, and consequently shall be entitled to accept the Client as Principal in relation to the Contract.
9.4 The Prospective Client hereby acknowledges and agrees that any of the following actions Show his approval of the Agreement:
  • (a) Completing and submitting the online Account Opening Agreement and clicking on the "I Accept" button or similar buttons or links as may be designated by the Company on the Company's Main Website(s); and/or
  • (b) Continuing to access or use the Company's Main Website(s).
Order Types

Orders may be placed as market Orders to buy or sell as soon as possible at the price obtainable in the market, or on selected products as limit and stop Orders to trade when the price reaches a predefined level.

12. Client Funds

12.1 All amounts handed over by the Client to the Execution Venue shall be held in an omnibus account named as Client Account together with money of other Clients, but not with company money.
12.2 The Client has the right to withdraw the funds which are not used for margin covering, free from any obligations (Free Margin) from his/her Account.
12.3 Money transfer request (withdrawal from Trading Account) is processed within three Business Days after receiving from the Client transfer request instructions.

Payment Processing

12.10 The client acknowledges that card and payment processing will be processed by Pipze Market Limited.

21. Risks

Important Risk Warning

21.1 The Client acknowledges, recognizes and understands that trading and investments in leveraged as well as non-leveraged Contracts is:

1

Highly Speculative

Trading involves substantial risk of loss

2

Extreme Risk

May involve an extreme degree of risk

3

Margin Trading

Appropriate only for persons who can assume risk of loss in excess of their margin deposit

Leverage Example

An example of a leveraged product is a CFD on Forex with a leverage of higher than 1:1. Clients may choose a leverage of 1:1 which makes the Contract non-leveraged.

24. Prohibited Trading

24.1 The Client is not allowed to enter into any form of prohibited trading i.e. certain trading techniques commonly known as "arbitrage trading", "picking/sniping" or the use of certain automated trading systems or "Expert Advisors".
Actions for Prohibited Trading

If the Company considers that the Client has been acting in prohibited manners, the Company may at its sole discretion take the following actions:

  • Close the Client's account
  • Suspend the Client's account for an indefinite period
  • Carry out an investigation on the Client's account
  • Charge a penalty fee to the Client
  • Close the account and confiscate any profits from prohibited trading

33. Termination

33.1 The Client relationship shall remain in force until terminated.
33.2 Either party has the right to terminate cooperation immediately by giving written notice to the other. Termination will not affect any accrued rights. The Company will provide the notice to the Client either by phone or email (or both).
33.3 The Company may terminate this Agreement with immediate effect without notice in an event of Default of the Client.
33.4 Upon termination of this Agreement, all amounts payable by the Client to the Company will become immediately due and payable including all outstanding costs and any other amounts payable to the Company.

5. Commencement of the Account Opening Agreement

5.1 The Commencement Date of the Agreement shall be the date the Prospective Client receives the notice that he has been accepted as a Client of the Company and which contains the trading account number and login details.

6. Client Categorization

6.1 The Company attaches different levels of regulatory protection to each category and hence to Clients within each category. In particular, Retail Clients are afforded the most regulatory protection; Professional Clients and ECPs are considered to be more experienced, knowledgeable and sophisticated and able to assess their own risk and are thus afforded fewer regulatory protections.
6.2 The Company offers its clients the possibility to request re-categorization and thus to increase or decrease the level of regulatory protections afforded. Where a client requests a different categorization (either on an overall level or on a product level), the Client needs to meet certain specified quantitative and qualitative criteria.
6.3 On the basis of the Client's request, the Company undertakes an adequate assessment of the expertise, experience and knowledge of the Client to give reasonable assurance, in the light of the nature of transactions or services envisaged that the Client is capable of making his/her own investment decisions and understanding the risks involved.

7. Capacity

7.1 The Parties are entering into this Agreement as principal to principal. For the avoidance of any doubt, in relation to individual Orders for CFD transactions the Company shall not execute such Orders against its Client as a principal to principal, but shall transmit or arrange for the execution of such Orders acting in behalf of its Client with a third party (Execution Venue).
7.2 The Client is acting as a principal and not as agent or representative or trustee or custodian on behalf of someone else. The Client may act on behalf of someone else only if the Company specifically consents to this in writing and provided all the documents required by the Company for this purpose are received.
7.3 Even if the Client identifies a legal or natural person ('The third party') who is responsible for acting on the Client's behalf, through a power of attorney, the Company is not accepting the third party as a client, unless specifically agreed otherwise. As a result, no information shall be disclosed to the third party in relation to the Client and/or the Clients trading activity. However, the third party can give instructions to the company on the Client's behalf.

8. Assurances and Guarantees

The Client assures and guarantees that:

8.1 The funds deposited with the Company, belong to the Client and are free of any lien, charge, pledge or other impediment
8.2 The funds are not direct or indirect proceeds of any illegal act or omission or product of any illegal activity and
8.3 Acts for himself/herself and is not a representative or trustee of a third person, unless he/she produces to the satisfaction of the Company document(s) to the contrary.
8.4 The Client guarantees the authenticity and validity of any document sent to the Company during the account opening process and the life of the account.

10. Instructions

10.1 The Client may give the Company oral or written instructions (which shall include instructions provided via the internet or by email as described below). The Company shall acknowledge the reception of the instructions orally or in writing, as appropriate.
10.2 The Client shall notify the Company of the identity of any persons authorized to give instructions to the Company on behalf of the Client. Any such notice shall be in writing and shall set out the names and specimen signatures of the person or persons to be authorized.
10.3 The Company shall be entitled to act upon the oral or written instructions to any person so authorized or any person who appears to the Company to be an Authorized Person, notwithstanding that the person is not, in fact, so authorized.
10.4 Once an instruction has been given by or on behalf of the Client, it cannot be rescinded, withdrawn or amended without the Company's express consent. The Company may at its absolute discretion refuse any dealing instruction given by or on behalf of the Client without giving any reason or being liable for any loss occasioned thereby.
10.5 The Client shall promptly give any instructions to the Company, which the Company may require of the Client. If the Client does not provide such instructions promptly, the Company may, in its absolute discretion, take such steps at the Client's cost, as the Company considers appropriate for its own protection or for protection of the Client. This provision is similarly applicable in situations when the Company is unable to obtain contact of with the Client.
10.6 The Company shall not be liable for any loss, expense, cost or liability suffered or incurred by the Client as a result of instructions being given, or any other communications being made, via the Internet. The Client will be solely responsible for all orders, and for the accuracy of all information, sent via the Internet using the Client's name or personal identification number. The Company will not execute an order until it has confirmed the order to the Client and transmission of an order shall not give rise to a binding Contract between the Execution Venue and the Client.
10.7 If the Company does not receive instructions from the Client to settle any open Contracts by the close of the Business Day, the Company is hereby authorized (but not obliged) to transfer all said Contracts to the next business date traded (Rollover).
10.8 The Company may (but shall not in any circumstances be obliged) require confirmation in such form as the Company may reasonably request if an instruction appears to the Company that such confirmation is necessary or desirable; or such instruction is to close an Account or remit money due to the Client.
10.9 In general, the Company shall act according to instructions as soon as practically possible and shall, as far as trading instructions are concerned, act in accordance with the Company's Best Execution Policy. If, after instructions are received, the Company believes that it is not reasonably practicable to act upon such instructions within a reasonable time, the Company may defer acting upon those instructions until it is, in the Company's reasonable opinion, practicable to do so or notify the Client that the Company is refusing to act upon such instructions. The Company shall not be liable for any losses resulting from such deferral or refusal.
10.10 The Company is, in accordance with its Best Execution Policy, entitled to aggregate the Client's orders with the bank's own orders, orders of any of the Company's associates and/or persons connected with the Company including employees and other Clients. Furthermore, the Company may split the Client's orders when executing these. The orders will only be aggregated or split if the Company reasonably believes it to be in the best interest of the Client. On some occasions, aggregation and split of the Client's order may result in the Client obtaining a less favorable price than if the Client's orders had been executed respectively separately or mutually.
10.11 The Client agrees that the Company may record all telephone conversations, internet conversations (chat), And meetings between the Client and the Company and use such recordings, or transcripts from such recordings, as evidence in any dispute or anticipated dispute between the parties. However, technical reasons may prevent the Company from recording a conversation, and recordings or transcripts made by the Company will be destroyed in accordance with the Company's normal practice. Consequently, the Client should not rely on such recordings to be available.
10.12 If the Client is more than one person (for example, joint account holders):
  • (a) The liabilities of each such person shall be joint and several;
  • (b) The Company may act upon instructions received from any one person who is, or appears to the Company to be, such a person, and
  • (c) Any notice and other message presented by the Company to one if such persons is deemed to be presented to all said persons.
  • (d) The rights of the Company in case an Event of Default occurs shall apply if an Event of Default shall be deemed to have occurred in respect of any such persons.
10.13 If the Client operates several Accounts (or sub-accounts) and opposite positions are opened on different Accounts (or sub-accounts), the Company shall not close out such positions. The Client is specifically made aware that unless closed manually, all such positions may be rolled over on a continuous basis and thereby consequently all incur a cost for such roll-over.

11. Recording of Telephone Calls

11.1 The content of any telephone call ('The telephone record') between the Client and the company may be recorded and saves as a magnetic or electronic record. The Client agrees that the company has the right to use the telephone records as it deems necessary, including but not limited to instances when a dispute arises between the Client and the company.
11.2 All instructions received from the Client during a telephone call, in relation to trading financial instruments shall be conclusive and binding.
11.3 The company may provide copies of such recordings of telephone calls to a regulatory authority of a competent authority without informing the Client.

13. Company's Spreads and Conditions

13.1 By accepting the Terms, the Client has read, understood and accepted the information under the Spreads and Conditions Schedule available on the Company's Website, in which all related spreads, charges, margin, interest and other rates are explained.
13.2 The Company is entitled, but shall not in any circumstances be obliged, to convert any realized gains, losses, option premiums, commissions, interest charges and brokerage fees which arise in a currency other than the Client's base currency.
13.3 Whenever the Company conducts currency conversions, the Execution Venue will do so at such reasonable rate of exchange as the Execution Venue selects. The Company shall be entitled to add a mark–up to the exchange rates.
13.4 In addition, the Client shall be obliged to pay all applicable VAT and other taxes and all other fees incurred by the Company in connection with any Contract and/or in connection with maintaining the Client relationship.

14. Margin Deposits, Collateral and Payment

14.1 The Client shall pay to the Execution Venue on demand such sums of money by way of deposits or as initial or variation Margin as the Company may from time to time require.
14.2 With the prior written consent of the Company on each occasion, the Client may deposit Security with the Execution Venue or provide the Execution Venue with a guarantee or indemnity from a person and in a form acceptable to the Execution Venue instead of cash for the purpose of complying with its obligations.
14.3 If the Client fails to provide any Margin, deposit or other payable amount in accordance with the Terms in respect of any transaction, the Company may close out any open Contract without prior notice to the Client.
14.4 In the event that a negative balance occurs in the Client's Trading Account due to Stop Out, the Company will make a relevant adjustment of the full negative amount so as to the Client not to suffer the loss.

15. Account Reporting and Trade Confirmation

15.1 The Company will make available to the Client a Trade Confirmation in respect of any transaction or Contract entered into by the Execution Venue with or for the Client and in respect of any open position closed by the Company for the Client.
15.2 An Account Detailed Report is available to the Client through the Trading Platform. The Account Detailed Report will normally be updated periodically during the Company's opening hours.
15.3 The Client must verify the contents of each document received from the Company. Such documents shall, in absence of manifest error, be conclusive unless the Client notifies the Company in writing to the contrary within three (3) Business Days of receiving such document.

16. Communication

16.1 Communications may be made to the Client at such address, telephone, facsimile or email address notified from time to time to the Company for this purpose.
16.2 Unless otherwise agreed in writing, all communications shall be made in the English language and shall be served by sending them by prepaid first-class post, email or facsimile transmission or by delivering it by hand to the address for the time being of the addressee.
16.3 Any notice/communication sent to the Client by email shall be deemed to have been served when received at the destination site or the address advised by recipient to the sender to be its email address.
16.4 The Client shall ensure that at all times the Company will be able to communicate with the Client or his appointed representative by telephone, facsimile or email.

17. Conflicts of Interest

17.1 The Company, its associates or other persons or companies connected with the Company may have an interest, relationship or arrangement that is material in relation to any transaction or Contract affected or advice provided by the Company, under the Terms.
17.2 By accepting these Terms and the Company's Conflict of Interest Policy (which distinctly describes the general character and/or background of any conflict of interest) the Client agrees that the Company may transact such business without prior reference to any potential specific conflict of interest.

18. Inducements

18.1 The Company may pay and/or receive fees/commission to/from third-parties, provided that these benefits are designed to enhance the quality of the offer's services to the Client and they not impair compliance with the Company's duty to act in the best interests of the Client.

19. Business Introducer

19.1 The Client may have been recommended by a Business Introducer. Based on a written agreement with the Company, the Business Introducer will be paid with a fee/commission.
19.2 The Business Introducer or other third parties will be paid with a fee/commission based on a written agreement with the Company. This fee/commission is related to the volume of trading transactions performed by and the number of referred Clients to the Company.
19.3 The Client acknowledges and understands that in circumstances of a client being introduced to the Company through an Introducer higher spreads may be applied as mark-up, as indicated in Company's website.
19.4 By accepting this Agreement, the Client confirms that he/she is also aware that commissions based on the Client's traded volume may be paid to the Business Introducer.

20. Acknowledgements

20.1 The Client acknowledges that he has read, understood and accepted the present Agreement, and all other legal documentation available on the Company's website (the Terms of Business, the Privacy Policy, the General Risk Disclosure, the Client categorization Policy, the Complaint Handling, the Order Execution Policy, the Risk Disclosures for Financial Instruments and the Summary of Conflicts of Interest Policy as amended from time to time).
20.2 The Client further acknowledges and understands that the Company's relationship with him will be governed by the Terms and conditions of this Agreement and the Terms of Business available at the Company's website as amended from time to time.
20.3 The Company has the right to archive any trading account if the Client does not perform any trading or financial transaction for a period of 90 (ninety) calendar days, regardless of the balance amount.

22. Representations and Warranties

22.1 The Client represents and warrants that he does not have any legal disability with respect to, and is not subject to any law or regulation which prevents its performance of the Terms or any transaction contemplated by the Terms.
22.2 The Client represents and warrants that he has obtained all necessary consents and has the authority to operate according to the Agreement.
22.3 The Client represents and warrants that sums, investments or other assets supplied by the Client for any purpose, subject to the Agreement, at all times be free from any charge, lien, pledge or encumbrance and shall be beneficially owned by the Client.
22.4 The Client represents and warrants that he is in compliance with all laws to which it is subject including, without limitation, all tax laws and regulations, exchange control requirements and registration requirements.
22.5 The Client represents and warrants that the information provided by the Client to the Company is complete, accurate and under no circumstances is misleading and the documents handed over by the Client are valid and authentic.

23. Indemnity and Limit of Liability

23.1 The Client shall indemnify the Company and keep the Company indemnified at all times against all losses, expenses, costs and liabilities of any kind or nature which may be suffered or incurred by the Company as a direct or indirect result of any failure of the Client to perform any of his obligations under this Agreement.
23.2 This Indemnity shall survive the termination of this Agreement.
23.3 The Company shall not be liable for any loss, expense, cost or liability of any kind or nature suffered or incurred by the Client unless such loss, expense, cost or liability of any kind or nature is suffered or incurred as a result of the Company's gross negligence and/or fraud on behalf of the Company.

25. Event of Default

25.1 An Event of Default occurs when:

(a) The Client has failed to make any payment to the Company in accordance with the terms and conditions under the Agreement;
(b) The Client has failed to perform any of his obligations to the Company under the Agreement;
(c) If the Client is a natural person, his death or incapacity;
(d) The initiation of proceedings for bankruptcy (in case of a natural person) or the winding up (in case of a legal entity) by a third party or the appointment of an administrator or receiver in respect of the Clients' assets.
25.2 In an Event of Default, the Company has the right to:
  • Immediately demand any amount due and terminate the Agreement without prior notice
  • Close or partly close all or any of the Client's open trades
  • Close all or any of the Accounts of the Client held with the Company
  • Cancel any of its obligations to continue providing Services to the Client

26. Amendments

26.1 The Company reserves the right to amend these Terms at any time by written notice to the Client. Such changes will become effective on the date specified in the notice, which will be at least one week after the Client is notified by a message posted on the 'Company News' section within pipze.com, by email or any other appropriate means, unless any relevant law, regulation, rule or action of any applicable government or regulator requires otherwise.

27. Information Disclosure

27.1 The Company shall maintain all information received by the Client confidential. The Client acknowledges that such information shall be disclosed to the Company's employees, affiliates, consultants and advisors who are required to know such information for the purpose of this Agreement and/or to any parties either in favor of Pipze Market Limited (Saint Lucia) or outside of it to facilitate the transfer of funds from the Client's credit card and who shall maintain that the confidentiality of such information.
27.2 The Client acknowledges and agrees that the Company may disclose such information relating to the Client as may be required by any law, rule or regulatory authority, including any applicable Market Rules, without prior notice to the Client.

28. Advice and Provision of Information

28.1 The Company will not advise the Client about the merits of a particular Transaction or give him any form of investment advice and the Client acknowledges that the Services do not include the provision of investment advice in CFDs or the Underlying Markets.
28.2 The Company will not be under any duty to provide the Client with any legal, tax or other advice relating to any Transaction. The Client should seek independent expert advice if he is in any doubt as to whether he may incur any tax liabilities.
28.3 The Company may, from time to time and at its discretion, provide the Client with information, recommendations, news, market commentary or other information but not as a service.
28.4 It is understood that market commentary, news, or other information provided or made available by the Company are subject to change and may be withdrawn at any time without notice.

29. Chargeback Policy

29.1 The Client shall have the right to file a complaint for a belief that a fraudulent transaction was committed. The Company shall then conduct an investigation to determine whether the alleged transaction was fraudulent. The Client acknowledges that the Company reserves the right to charge the Client a "150 USD research fee" in order to conclude the investigation.
29.2 The Company will not accept any form of fraud including but not limited to credit card fraud. The Company shall conduct full investigations and pursue all the losses it might incur under the law.
29.3 Unsuccessful chargebacks shall receive a total fee of 300 USD i.e., the 150 USD research fee and an additional 150 USD administrative processing fee which must be reimbursed to the Company.
29.4 The Company reserves the right to deduct the disputed amount until any form of investigation conducted by the Company is completed.

30. Force Majeure Event

30.1 The Company shall not be liable to the Client for any failure, hindrance or delay in performing its obligations under these Terms where such failure, hindrance or delay arises directly or indirectly from circumstances beyond its reasonable control.
30.2 Such force majeure events shall include without limitation any technical difficulties such as telecommunications failures or disruptions, non-availability of the Company's Website, declared or imminent war, revolt, civil unrest, catastrophes of nature, statutory provisions, measures taken by authorities, strikes, lock-outs, boycotts, or blockades.
30.3 If the Company determines that a force majeure event occurred, without prejudice to any other rights of the Client under the account opening agreement, the company may increase margin requirements, increase spreads, decrease leverage, close out open positions, suspend services, or take other appropriate actions.

31. Demo Accounts

31.1 Demo Accounts is a type of 'virtual account' designed to closely simulate a real trading environment based on actual market conditions. This type of account is offered by the Company to the Clients and/or Prospective Clients, in order for them to test their trading skills prior to opening a live trading account.
31.2 It should be noted that inactive Demo Accounts are automatically deleted within 29 (twenty-nine) days of inactivity without prior notice of termination to the Clients and/or Prospective Clients.

32. Term

32.1 This Agreement shall come into force on the Commencement Date of this Agreement and shall remain in full force and effect until it is terminated by either Party in accordance with Clause 33 of this Agreement.

34. Miscellaneous Provisions

34.1 If at any time, any provision of the Terms is or becomes illegal, invalid, or unenforceable in any respect under the law of any jurisdiction, neither the legality, validity or enforceability of the remaining provisions of these Terms under the law of that jurisdiction shall be in any way affected.
34.2 No delay or omission on the part of the Company in exercising any right, power or remedy provided by law or these Terms, or partial of defective exercise thereof, shall impair or prevent further or other exercise of such right, power or remedy.
34.3 The Client is not entitled to assign and or transfer any of its rights or delegate any of the Client's obligations under the Terms to any person, whereas the Company may assign its rights or delegate its obligations to any publicly trusted financial institution.

35. Tax Information

35.1 The Client acknowledges that the Company shall have the right to request any information and/or documentation required for the purposes of FATCA and CRS and the Client confirms and agrees that he shall disclose such information to the Company immediately.
35.2 By accepting these Terms and Conditions, the Client consents that the Company can provide, directly or indirectly, to any relevant tax authorities or any party authorized to audit or conduct a similar control of the Company for tax purposes information obtained from the Client or otherwise in connection with the Agreement and the Transactions and to disclose to such tax authorities any additional information that the Company may have in its possession that is relevant to his Account.

36. Governing Language

36.1 This Agreement as well as any additional agreement hereto (both present and future) are made in English language. Any other language translation is provided as a convenience only. In the case of any inconsistency or discrepancy between original English texts and their translation into any other language, as the case may be, original versions of English shall prevail.

Contact Information

Email Support Support@pipze.com For all trading and account inquiries
Phone Support +1 (719) 563-9171 Direct line for urgent matters
Registered Office Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia Our official registered address
Website www.pipze.com Start trading today
Start Trading Today at pipze.com